Terms of Service

Welcome to Elite Retro Gaming. These Terms of Service govern your use of our website and your purchase of products from Elite Retro Gaming.

By accessing our website, browsing our products, placing an order or completing a purchase, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase products from Elite Retro Gaming.

About Elite Retro Gaming

Elite Retro Gaming specialises in authentic retro gaming products, including pre-owned and collectible video games, consoles, controllers, accessories and related gaming products.

Many of our products are vintage, pre-owned or collectible items. As a result, products may display signs of previous use, age-related wear or cosmetic imperfections consistent with their advertised condition.

All products are inspected, tested and accurately described before being listed for sale.

Product Information & Condition

We make every effort to ensure that product descriptions, images, specifications, availability and pricing are accurate and up to date.

Due to the nature of retro gaming products, actual items may vary slightly from images shown, particularly where products have unique cosmetic characteristics.

Customers acknowledge that:

• Pre-owned products may show signs of previous use.

• Cosmetic wear does not necessarily indicate a fault.

• Product condition is described as accurately as possible on each individual product page.

• Availability may change due to the limited nature of collectible inventory.

We encourage customers to carefully review product descriptions, images and condition notes before purchasing.

Product Testing

All consoles, controllers, games and electronic accessories are tested before dispatch to ensure they are supplied in working condition.

Testing may include:

• Power testing.

• Button and controller testing.

• Disc reading checks where applicable.

• Cartridge recognition testing.

• General functionality checks.

Elite Retro Gaming cannot guarantee compatibility with every television, accessory, region-specific hardware setup or third-party equipment unless specifically stated.

Orders & Purchasing

By placing an order with Elite Retro Gaming, you confirm that:

• You are authorised to use the payment method provided.

• All information supplied during checkout is accurate and complete.

• You have reviewed your order before completing payment.

Elite Retro Gaming reserves the right to refuse or cancel orders where:

• Product information contains an obvious error.

• Pricing has been incorrectly displayed.

• Stock availability has changed unexpectedly.

• Fraudulent or suspicious activity is suspected.

• Payment cannot be verified.

If an order is cancelled after payment has been received, a refund will be issued using the original payment method.

Pricing & Payments

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice. Any price changes will not affect orders that have already been accepted and paid for.

Payment must be received in full before orders are processed and dispatched.

Elite Retro Gaming uses third-party payment providers to securely process transactions. We do not store or have access to your full payment card details.

Shipping & Delivery

Elite Retro Gaming will make reasonable efforts to process and dispatch orders within the stated delivery timeframe.

Delivery times may vary depending on:

• Customer location.

• Courier availability.

• Public holidays.

• Unforeseen delivery delays.

Once an order has been handed over to the courier, delivery responsibility transfers according to the courier provider's terms.

Customers are responsible for providing accurate delivery information. Elite Retro Gaming is not responsible for delays or failed deliveries caused by incorrect addresses or incomplete information provided by the customer.

Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Customers are encouraged to review our Returns & Refund Policy before completing a purchase.

By purchasing from Elite Retro Gaming, you acknowledge and agree that:

• Retro gaming products may be pre-owned or collectible.

• Cosmetic wear consistent with the advertised condition is not considered a defect.

• Items must be returned according to the requirements outlined in our Returns & Refund Policy.

Warranty & Liability

Elite Retro Gaming supplies products that have been inspected and tested before dispatch.

We are not responsible for damage caused by:

• Misuse or neglect.

• Accidental damage.

• Liquid damage.

• Power surges.

• Incorrect installation.

• Unauthorised repairs or modifications.

• Use with incompatible equipment.

Where required by applicable South African consumer protection legislation, customers retain their applicable rights.

Fraud Prevention & Product Verification

To protect our customers and our business, Elite Retro Gaming may record identifying product information before dispatch, including:

• Serial numbers.

• Product identifiers.

• Condition records.

• Photographic records where applicable.

These records may be used to verify returned products and prevent fraudulent claims, substitutions or unauthorised returns.

Any attempt to return a different product, altered product or substituted components may result in the return being rejected.

Intellectual Property

All content on the Elite Retro Gaming website, including:

• Logos.

• Branding.

• Website design.

• Images.

• Written content.

• Graphics.

• Marketing materials.

is owned by or licensed to Elite Retro Gaming and may not be copied, reproduced or used without written permission.

Product names, trademarks and franchise names belong to their respective owners and are used for identification and product description purposes only.

Website Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with website functionality.

• Submit false information.

• Engage in fraudulent purchasing activity.

Elite Retro Gaming reserves the right to restrict access to customers who violate these terms.

Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with applicable privacy legislation and our Privacy Policy.

Information may be used to:

• Process orders.

• Deliver products.

• Provide customer support.

• Improve our services.

• Communicate important order updates.

Limitation of Liability

To the fullest extent permitted by applicable law, Elite Retro Gaming will not be liable for indirect, incidental or consequential losses arising from:

• Website use.

• Product use.

• Delivery delays.

• Customer misuse.

• Circumstances outside our reasonable control.

Nothing in these Terms of Service limits any rights provided to consumers under applicable South African consumer protection legislation.

Changes to These Terms

Elite Retro Gaming reserves the right to update or modify these Terms of Service at any time.

Changes will become effective once published on this website.

Customers are encouraged to review these terms periodically.

Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes relating to these terms, purchases or website use will be subject to the applicable laws and courts of South Africa.

Contact Us

If you have any questions regarding these Terms of Service, please contact Elite Retro Gaming through the contact details provided on our website.