Shipping Policy

At Elite Retro Gaming, we aim to provide a fast, reliable and secure delivery experience for all retro gaming products.

Every order is carefully packaged, inspected and prepared before being handed over to our courier partners.

We use trusted courier services to provide reliable shipping solutions across South Africa.

Order Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Before dispatch, each item is:

• Checked against the order details.

• Inspected for quality control.

• Tested where applicable.

• Carefully packaged to prevent damage during transit.

Orders placed after business hours, on weekends or public holidays will be processed on the next available business day.

Delivery Times

Delivery times vary depending on your location and courier availability.

Estimated delivery timelines:

Main Centres

Major metropolitan areas including:

• Johannesburg

• Pretoria

• Cape Town

• Durban

• Bloemfontein

• Port Elizabeth (Gqeberha)

Estimated delivery:

2–5 business days after dispatch

Regional Areas

Smaller towns and regional locations:

Estimated delivery:

3–7 business days after dispatch

Remote Areas

Certain rural or remote locations may require additional delivery time.

Estimated delivery:

5–10 business days after dispatch

Please note that delivery timelines are estimates provided by courier partners and are not guaranteed. Delays may occur due to factors outside of Elite Retro Gaming's control, including weather conditions, courier delays, public holidays or incorrect delivery information.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery location.

• Package size and weight.

• Courier service availability.

Customers will be shown the applicable shipping cost before completing their purchase.

From time to time, Elite Retro Gaming may offer promotional shipping rates or free shipping campaigns.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS where applicable.

You can use your tracking details to monitor your delivery progress through the courier network.

Please ensure that the contact information provided during checkout is accurate to avoid delivery delays.

Delivery Requirements

Customers are responsible for providing accurate delivery details at checkout.

Elite Retro Gaming is not responsible for delays, failed deliveries or additional courier charges caused by:

• Incorrect delivery addresses.

• Missing apartment, unit or business information.

• Incorrect contact details.

• Customers being unavailable to receive deliveries.

Where a courier requires a signature or delivery confirmation, the customer or an authorised person must be available to accept the parcel.

Packaging & Product Protection

All retro games, consoles and accessories are packaged carefully to reduce the risk of damage during transport.

Where applicable, we may use:

• Protective packaging.

• Bubble wrap.

• Secure boxes.

• Additional protection for collectible or fragile items.

Once a parcel has been handed over to the courier, Elite Retro Gaming is not responsible for damage caused by courier handling. However, customers should contact us immediately if an item arrives damaged so that we can assist with the claim process.

Lost or Delayed Parcels

If your order appears to be delayed or lost during transit, please contact Elite Retro Gaming so that we can investigate with the courier.

Customers should not arrange their own replacement shipments or refunds before an investigation has been completed.

Courier investigations may require additional time depending on the circumstances.

Address Changes

If you need to update your delivery address, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has been processed or handed over to the courier.

Incorrect or Refused Deliveries

If a parcel is returned to Elite Retro Gaming due to:

• Incorrect customer information.

• Failure to accept delivery.

• Customer refusal.

• Multiple failed delivery attempts.

Additional shipping charges may apply before the order can be resent.

International Shipping

At this stage, Elite Retro Gaming primarily ships within South Africa.

International shipping may be considered on a case-by-case basis depending on the product, destination and courier availability.

Customers requesting international delivery are responsible for any applicable duties, taxes or customs charges.

Contact Us

If you have any questions regarding shipping, delivery times or an existing order, please contact Elite Retro Gaming and our team will assist you.