Frequently Asked Questions

What is Elite Retro Gaming?

Elite Retro Gaming is a South African online gaming store specialising in games, consoles and accessories across multiple generations. From PlayStation 1–5 and classic Nintendo platforms to Xbox 360, Xbox One and newer-generation gaming, we bring together games for players, collectors and anyone looking to rediscover an old favourite.

What gaming platforms do you stock?

Our collection spans multiple generations, including PlayStation 1, PS2, PS3, PS4 and PS5, Nintendo DS, 3DS, Wii and Switch, as well as Xbox 360, Xbox One and newer Xbox platforms. Our range is constantly changing as new stock arrives.

Do you sell new and pre-owned games?

Yes. We offer both pre-owned and brand-new/sealed games and products, depending on availability. The condition of each item is clearly indicated on its product page.

Are your pre-owned games tested?

Yes. We inspect and test pre-owned games before they are dispatched to make sure they're ready for their next adventure.

Are your games original?

We aim to sell authentic original games and gaming products. If an item's condition, packaging or contents differ from the standard retail version, this will be reflected in the product listing.

Do you sell sealed and brand-new games?

Yes. From time to time, we have brand-new and factory-sealed games, consoles and accessories available. These can be particularly appealing to collectors, so availability is often limited.

Are sealed products worth collecting?

Absolutely. Certain sealed games and consoles can become highly desirable collector's items, particularly when they're difficult to find in unopened condition. If you're buying a sealed item as a collectible, we recommend keeping the original packaging and factory seals intact.

What condition are your pre-owned games in?

Condition can vary between products. Each listing should provide information about the item's condition and what's included, such as the original case, artwork, manual or disc/cartridge.

Do your games come with their original cases?

Where applicable, games may include their original cases, artwork and manuals. However, this varies by product, so always check the individual listing before purchasing.

Do you sell gaming accessories?

Yes. We stock a range of controllers, grips, cables, chargers, Wii accessories and other gaming essentials, depending on current availability.

Can I find older or hard-to-find games?

That's one of the fun parts of Elite Retro Gaming. Our stock includes everything from well-known classics to lesser-known titles and harder-to-find games. Inventory changes regularly, so if you see something you've been hunting for, don't wait too long.

Do you sell modern games too?

Absolutely. While retro gaming is at the heart of what we do, Elite Retro Gaming also stocks modern games and accessories for platforms such as PS4, PS5, Xbox One, Xbox Series X|S and Nintendo Switch.

Where does Elite Retro Gaming deliver?

We deliver across South Africa, making it easy to build your collection wherever you are.

How long does delivery take?

Delivery times depend on your location and the shipping option selected at checkout. Your order will be processed and handed over to our delivery partner once it has been packed and prepared for dispatch.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive the relevant tracking information so you can follow your package's journey.

What if I receive the wrong or damaged item?

Contact us as soon as possible with your order details and photographs of the item and packaging. We'll assess the issue and assist you according to our returns and refund policy.

Can I return a game after purchasing it?

Returns are subject to our Returns & Refund Policy and applicable South African consumer law. Because products can vary in condition and type, please review the relevant product information before completing your purchase.

Can I return a sealed collector's item after opening it?

Opening a factory-sealed product can materially change its condition and collector value. For this reason, sealed collector products may be subject to specific return conditions. Please check our Returns & Refund Policy before opening a sealed item.

How can I contact Elite Retro Gaming?

You can reach us through our Contact Us page for questions about products, orders, availability, shipping or anything else gaming-related.

I can't find the game I'm looking for. Can you help?

Definitely. Our inventory is constantly changing, and we may be able to help you track down a specific title. Get in touch and tell us what you're looking for.